The Importance of the Stylist/Guest Relationship

By June 23, 2022 About, Culture

At Studio Be Salon, our guests provide full commitment, support, and trust when it comes to letting us bring their hair goals to life. We couldn’t do what we love each day without every single guest we have, so it is important to make sure every guest that walks in and out of the Studio Be Salon doors is joyful, satisfied, and feeling appreciated.

This week I had the pleasure of interviewing Sarah Brinkhuis, our General Manager at Studio Be Salon, and really dive in to why the connection with our guests is so important, and what sets Studio Be Salon apart from surrounding salons.

“Be brave, be kind, be grateful.”

In order to achieve this experience, it is pertinent that each of our stylists know how to make genuine connections and maintain a good relationship through common interests – just as a friendship would. Sarah states that it also requires being a great listener.

“You have to remember the things that are important to your guests,” Sarah said, and to be consistent with your dedication, and service that you are providing for each individual person. Each guest can expect consistent five-star service when they step foot in our salons.

“Guests can plan to be greeted by an Experience Manager, given a customizable menu to add something special to their reservation, offered a complimentary beverage of their choice, have a detailed consultation about their hair goals with their stylist, and then the transformation begins.”

hair stylists styling hair

One aspect of Studio Be Salon that all the stylists take pride in, is our Wash House. This is where the magic happens. Guests indulge in a dimly lit environment, perfect for relaxation. They are then pampered with a scalp massage, and a steamed towel. This is an unmatched experience that is personal and unique to Studio Be Salon.

studio be salon wash house with back wall

Sarah went on to emphasize that it ultimately comes down to being genuine, confident, humble, trustworthy, positive, and fun at each visit. Each guest wants to feel welcome, important, and valued. That is the kind of service that sets Studio Be Salon apart from other salons – putting our guests first, because without them, Studio Be Salon would not exist. If you have yet to partake in the Studio Be Salon experience, we encourage you to book a reservation today so you can see and feel for yourself the Studio Be Salon difference.